Shipping Policy
At OnlineITMall, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and handling.
1. Delivery Locations
We deliver across India. Please ensure your delivery address is accurate and complete to avoid delays or issues with your order.
2. Shipping Charges
- Shipping charges, if applicable, are calculated at checkout based on the delivery location, order size, and weight.
- Free shipping may be available for certain products or during promotional offers.
3. Delivery Time
- Standard delivery times vary between 3 to 7 business days, depending on your location.
- Delivery times may be longer for remote areas, bulk orders, or during peak seasons.
- Once your order is shipped, you will receive a tracking number to monitor its progress.
4. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
5. Tracking Your Order
Once your order is shipped, we will provide a tracking number via email or SMS. You can use this number to track your order on the courier partner’s website.
6. Delivery Delays
- While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as weather, strikes, or courier issues.
- We are not liable for such delays but will assist you in resolving them.
7. Failed Deliveries
If delivery is unsuccessful due to incorrect address, unavailability, or refusal to accept the package:
- The courier may attempt delivery again.
- If the order is returned to us, you may be responsible for reshipping charges.
8. Damaged or Missing Items
- Please inspect the package upon delivery. If you find any damage or missing items, report it to us within 48 hours of receiving the order.
- In such cases, please email us at info@onlineitmall.com with your order number and photos of the damaged product(s).
9. Bulk Orders
- For bulk orders, delivery timelines and shipping charges may vary based on the size and weight of the order.
- Our team will coordinate with you for customized delivery arrangements.
10. International Shipping
Currently, we only ship within India. International shipping is not available.
11. Contact Us
If you have any questions about shipping or delivery, feel free to reach out to us:
- Phone: 9910999099
- Email: info@onlineitmall.com
- Address: 1F-CS-50, Ansal Plaza, Vaishali, Ghaziabad-201010
