Refund and Returns Policy
At OnlineITMall, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges.
1. Returns Eligibility
You may return a product if:
- It is in its original condition and packaging.
- It has not been used, damaged, or altered.
- The return request is initiated within 7 days of delivery.
- The product is defective, damaged during shipping, or not as described.
2. Non-Returnable Items
The following items are not eligible for returns:
- Software, licenses, or digital products.
- Products sold under clearance or “final sale” promotions.
- Items damaged due to misuse or mishandling after delivery.
- Customized or personalized products.
3. Return Process
To initiate a return, please follow these steps:
- Contact us at info@onlineitmall.com or call 9910999099 with your order details.
- Provide a clear description of the issue and attach photos of the product if it is damaged or defective.
- Our team will review your request and provide instructions for returning the item.
4. Refunds
- Refunds will be processed after we receive and inspect the returned item.
- Approved refunds will be issued to your original payment method within 7-10 business days.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Exchanges
- We offer exchanges for defective or damaged items.
- If the requested item is out of stock, you may choose to receive a refund or opt for a similar product of equal value.
6. Return Shipping Costs
- If the return is due to an error on our part (e.g., incorrect or damaged product), we will cover the shipping costs.
- For other returns, the customer is responsible for return shipping charges.
7. Damaged or Missing Items
- If you receive a damaged or incomplete order, notify us within 48 hours of delivery.
- Provide clear photos of the damaged product and packaging for a prompt resolution.
8. Cancellation Policy
- Orders can be canceled before they are shipped. Contact us immediately if you wish to cancel your order.
- If the order has already been shipped, the cancellation will be treated as a return.
9. Contact Us
If you have any questions about returns or refunds, please contact us:
- Phone: 9910999099
- Email: info@onlineitmall.com
- Address: 1F-CS-50, Ansal Plaza, Vaishali, Ghaziabad-201010
